Frequently Asked Questions

Find answers to common questions about our cozy collections

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar item you own and comparing it to our specifications for the perfect fit.

What materials do you use in your clothing?

We prioritize comfort and quality, using premium blends of organic cotton, sustainable wool, and soft recycled fibers to ensure maximum coziness.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

How should I care for my Just Cozy garments?

To maintain softness and shape, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are found on the inner label.

Do you restock items that are sold out?

We frequently restock our core collection. For limited edition releases, you can sign up for 'Back in Stock' notifications on the specific product page.

Is your packaging eco-friendly?

Yes, we use 100% compostable mailers and recycled tissue paper to minimize our environmental footprint.